Frequently asked questions

Short answers to the questions travellers ask before starting a claim.

Is TravelClaim free?: Yes. The full self-service path — describe what happened, generate the complaint, copy it or open it in your email — is and will stay free. We do not take a cut of any payout.
Do you file the claim for me?: No. We draft the complaint based on the facts you provide and the rules for your case type, then hand it back to you. You own the send.
How accurate are the deadline checks?: The deadline windows come from EU261 and the Montreal Convention as cited in our case-type configs, reviewed by a legal advisor. We use a conservative 3-year window for flight delay/cancellation because national limitation periods vary. We always frame the result as guidance, never as legal certainty.
Why do you ask for my email?: Only so you can ask us to email a copy of the draft to yourself once. We never share it. We do not store it server-side. You can leave it blank if you prefer to copy the draft from the screen instead.
Which airlines do you support?: TravelClaim supports 20 major EU/EEA + UK carriers including Lufthansa, Air France, KLM, Ryanair, easyJet, British Airways, Iberia, ITA Airways, SAS, TAP Air Portugal, Wizz Air, Vueling, Aegean, LOT, Finnair, Brussels Airlines, Austrian, SWISS, Eurowings, and Volotea. The list grows as we verify more.
What does AI actually do here?: Very little, deliberately. AI never decides whether your case is eligible, what the deadline is, or which regulator to escalate to. Those are explicit rules. AI is reserved for light tone refinement on the body text — and even then it cannot change facts, dates, amounts, or framework citations.
What if my airline is not on the list?: You can still describe what happened and generate a complaint, but we will not have a verified delivery endpoint or escalation body for that carrier yet. The recipient line will fall back to a generic greeting.
Do you share my flight number with anyone?: Only if you ask us to. On the triage step you will see a small checkbox labelled 'Look up the flight for me'. If you tick it, we send your flight number and the date to our data partner (AeroDataBox) so we can prefill the route and scheduled times. We do not send your name, your email, your session id, or your IP. If you leave the box unticked, no data leaves TravelClaim. Either way, we never store the flight number server-side — it lives in the short-lived session cookie only.