Privacy and data
TravelClaim is built around a strong privacy posture. The five promises below are the rules we hold every code change to.
Promise 1
No account needed
You never sign up. There is no password, no profile, no history.
Promise 2
Your data is not stored by default
Your draft case lives in a short-lived, signed cookie that expires after one hour. We do not write it to a database. We do not back it up. When you close the tab, it goes away.
Promise 3
Drafts only — not legal advice
Everything we generate is a draft to help you write the complaint. It is not legal advice. We do not represent you and we do not file claims on your behalf.
Promise 4
Partner handoff only if you choose it
If we ever recommend a third-party claim service, it will be after you have seen the free self-service path, and only with explicit consent on your part. We will never share your draft with a partner without you ticking a clear consent box.
Promise 5
No tracking on data-handling pages
There are no analytics scripts, no marketing pixels, and no third-party tags on any page that handles your draft. The intake flow is server-rendered.
Data partners
TravelClaim uses one optional partner to shorten the flow. You can always opt out — the product works identically either way.
AeroDataBox (optional flight lookup)
When you tick the 'Look up the flight for me' box on the triage step, we send your flight number and the date to AeroDataBox's API so we can prefill the route and scheduled times. AeroDataBox is reached through RapidAPI and is the only third party involved in V1. We send only the flight number and date — never your name, email, session id, or IP. The lookup is entirely optional: if you leave the box unticked, no data leaves TravelClaim. After the lookup, the response is merged into your case and the raw response is discarded — it never lands in a log or a database.
Questions